2 min read

Staff Turnover Costs

Written by Ron Reinart

Free on-demand webinar

How to Get Clients to Pay On Time: 15 Tips in 15 Minutes!

Watch Now

Recommended by

ForbesAdvisor - The Best Legal Billing Software Of 2022
Table of contents
2
3
Share:
2 min read

Read Overhead Costs Part One

A comprehensive law firm billing software system should provide much more than simplified legal billing services. It should also offer tools that assist in building and maintaining the worth of your business. This is the second in a three-part series about the ways in which TimeSolv Legal can help you reduce your overhead and strengthen your business.

Staff Turnover

Administrative staff turnover can drain a law firm budget. A report by the Society for Human Resource Management estimates that the total cost of replacing one $8 per hour worker can reach more than $3500. They also estimate that the cost of replacing a salary level worker is on average 30% of their annual salary. These substantial figures represent expenditures involved in the termination process, along with the necessary tasks of recruiting and hiring a new person. However, a large portion of this cost is the expense of retraining, as well as lost services to clients.

TimeSolv can help reduce the staff turnover costs with these valuable features:

  • Comprehensive Customer Support Options – TimeSolv offers an unparalleled level of customer service provided by experienced and knowledgeable representatives. Our customer service staff is not only highly trained, but they have helped numerous law firms navigate the useful features within our legal billing software. Whether by telephone or through live chat, agents are available to assist new staff members with software related questions they may encounter while learning the system
  • Availability – TimeSolv customer service is available during the times when you need assistance. Telephone assistance is available Monday through Friday from 9am to 8pm EST. Email support is available Monday through Friday from 9am to 10pm EST.
  • Knowledge Base – The TimeSolv Knowledge Base is always available online with a wide range of support and training topics. New support staff members can review a highly informative list of FAQs, or read more than 150 categorized instructional articles. TimeSolv has done half the work for you with educational pieces, written by members of our knowledgeable customer service agents.
  • Online meetings – For a personalized training session with a company representative, TimeSolv offers online meetings. With screen share technology, an agent can walk your new staff member through specific processes, without you taking time away from the income generating business of the law firm.
  • Uninterrupted Client Services – With TimeSolv, customer billing information does not walk away from the office with a former employee. TimeSolv allows you to remove a timekeeper easily from our law firm billing software to protect the integrity of your legal time and billing records. Additionally, through the Client Portal, your clients are able to view their account’s billing data at their own discretion, regardless of changes to your support staff.

TimeSolv is constantly working to provide a purposeful law firm billing software that helps your business thrive. Try our services free for 30 days to find out we can help you reduce your overhead costs.

Free trial now

Stay up to date with the latest articles, educational resources, and news

Subscribe to our newsletter

You might also like

How to Improve Your Accounts Receivable

How to Improve Your Law Firm’s Accounts Receivable

Accounts receivable, or AR, represents the money clients owe your firm for legal...
How to Create an Effective Law Firm Budget for 2023

How to Create an Effective Law Firm Budget for 2023

If you don’t have a budget, your firm could be at risk. But with a solid spending plan...
Biggest Mistakes Every Law Firm Makes at the Beginning of the Year (Part II)

Biggest Mistakes Every Law Firm Makes at the Beginning of the Year (Part II)

There are times when even the most seasoned attorney has trouble settling on a course of...
Biggest Mistakes Every Law Firm Makes at the Beginning of the Year (Part 1)

Biggest Mistakes Every Law Firm Makes at the Beginning of the Year (Part 1)

From establishing new revenue targets to improving the client experience, it’s common...
How to Plan for Zero AR at the Beginning of the Year

How to Plan for Zero AR at the Beginning of the Year

Providing excellent legal services is great, but it’s not sustainable if you aren’t...
Seven Ways to Get the Most Out of Time and Expense Reporting for Law Firms

Seven Ways to Get the Most Out of Time and Expense Reporting for Law Firms

As an attorney, providing competent legal representation and sound guidance throughout...
Utilizing Your Legal CRM to Its Full Potential: Boosting Client Retention

Utilizing Your Legal CRM to Its Full Potential: Boosting Client Retention

Client relationship management (CRM) software gets loads of attention for improving...
9 Time and Billing Features to Try in 2023

9 Time and Billing Features to Try in 2023

Now’s the time to make new resolutions for your law firm in 2023—and you should aim...
Setting Goals for Family Law Firms in 2023

Setting Goals for Family Law Firms in 2023

As we approach the end of 2022, you’ve likely been thinking about your New Year’s...
TimeSolv - A superb 2022

TimeSolv: A Superb 2022

Thank you to our customers and employees for turning 2022 into another blockbuster year...