TimeSolv has just rolled out a solution for all those users who often end up duplicating their contacts on the Matter level when the same contact had already been created under the Client level. This duplication was happening because there was no contact visibility for Client contact on the Matter contacts screen.
If a Client contact exists, that contact will now appear on the Matter contacts screen as well, unless there is already a Matter contact created.
If a Matter level contact is created, then the Client contact will not be displayed.
If there is only a Client contact, then this contact will be used by default for sending out invoices.
If a Matter contact exists, then this contact will be used by for sending out invoices.
If you’d like more help with understanding our contacts process, please call us at 1.800.715.1284, email us at firstname.lastname@example.org or schedule a FREE 30-minute support session.