The top 5 complaints about legal billing software | TimeSolv
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The top 5 complaints about legal billing software

Billing hours and expenses can easily turn into a hassle for attorneys, paralegals, and administrative workers alike, and this process is only made worse when the firm’s billing software in place creates problems, not solutions. Below are 5 of the most common complaints we hear about legal billing software, contrasted with what our customers are saying about Timesolv.

 

It Doesn’t Fit the Scope of the Firm’s Needs

Smaller and mid-sized firms need legal billings software solutions that fit their size. It’s simply not cost-effective to have an overpriced and unnecessarily complex system when you have specific needs correlated to your firm’s size.

“…we sought a timekeeping and billing solution much more suited to our size and needs. TimeSolv provided that solution and we have been immensely satisfied and impressed…”

 

Insufficient Customer Support

Your firm’s very survival is dependent on your billing software being accurate, easy-to-use, functional, and able to cover all your needs for years to come. And when firms are left with insufficient customer support, lawyers cannot maximize their use of their billing software, creating delays, headaches, and even cutting into their bottom line.

“Customer-support personnel are exclusively based in the United States, and understand attorneys and law firms. They are extremely knowledgeable, and take a personal interest in seeing us succeed.”

 

The System Doesn’t Keep Up With an Attorney’s Pace

Lawyers work on the fly and there is never enough time in the day. When your legal billing software is slow, complicated, buggy, and lacking in rapid-response customer service, you don’t have time to constantly going back to fix billing issues.

I moved from a slow and buggy desktop legal practice program, while functional was utterly infuriating to TimeSlov, which has been a revelation.

 

Software is Too Difficult to Use

Attorneys have options when it comes to legal billing software, but software that is too difficult to use, especially for firms with limited IT personnel, means features aren’t being utilized and value is being lost both in productivity and time entered.

“I can’t believe we didn’t switch to this software earlier. It is outstanding in every way and the simplicity of the user interface has led to ready adoption by everyone in the office and higher usage, and time capturing ratio, than we have ever experienced.”

 

Insufficient Training

Part of what makes so many legal billing software packages difficult to use is that training is not provided in a way that works with attorneys’ skill sets, schedules, and individualized needs. And while TimeSolv provides comprehensive training, many of our customers find it so easy to use they need minimal training to get moving with all of our features.

I recently changed billing software to TimeSolv and find it extremely easy to navigate through the system. Learning the program did not require extensive training sessions and I find it easy to figure things out on my own.”

 

Optimize Your Firm with TimeSolv

TimeSolv offers backend automated office solutions that brings big-firm innovation to all types of firms, no matter the size. We provide low-cost automated solutions to optimize your firm’s billing, collection, expense tracking, internal reporting, and project management efforts, and offer free training to ensure that you are maximizing all the features that TimeSolv has to offer. To start your free 30-day trial of TimeSolv today, click here.