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| TimeSolv Plus - Frequently Asked Questions (FAQ) |
What
is TimeSolv Plus?
Who can use TimeSolv Plus?
Why do professional services firms need TimeSolv
Plus?
How is TimeSolv Plus different from other online
time-tracking services?
How does TimeSolv Plus protect, secure
and store customers' critical financial data?
What is TimeSolv Corporation's Privacy
Policy?
How do customers install, maintain and
upgrade the TimeSolv Plus software?
How do firms begin using the TimeSolv Plus
service?
How is remote data entry handled by TimeSolv
Plus?
How does TimeSolv Plus handle invoicing? |
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What is TimeSolv Plus?
TimeSolv Plus is a Web-based software application that is remotely hosted by TimeSolv Corporation and not on the user's computer. This means that a user can access the software 24 hours a day, seven days a week - from home, the office, a hotel or even an airport - using the Internet. To use TimeSolv Plus, users simply direct their browsers to the TimeSolv Corporation website and log in to perform the functions they choose. The only requirement for using a "hosted" application is a browser and an Internet connection. For occasions when users are not connected to the Internet, TimeSolv Corporation also offers an offline solution that can be synchronized with the online application. |
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Who can use TimeSolv Plus?
Any firm that tracks and bills for time can use TimeSolv Plus. Specific versions of the service have been designed for accounting practices, computer consultants, management consultants, PR Consultants, IT Consultants, architects, and engineers. Staff members at all levels can use TimeSolv Plus concurrently, enabling data to be shared in real time across the firm if desired. Even multi-office companies can share TimeSolv Plus data in real-time. |
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Why do professional services
firms need TimeSolv Plus?
TimeSolv Plus is ideal for small professional service firms faced with a lack of resources and the often overwhelming administrative burden of time entry and billing. The service offers these firms a convenient way to manage financial matters online at a low monthly cost. Since invoices can be generated and sent electronically with TimeSolv Plus, the system also eliminates paperwork and expedites billing tasks to improve cash flow. In addition, the software can monitor accounts receivable, even alerting a firm to an overdue notice through TimeSolv Plus's email notification service. By taking advantage of the speed and convenience of the Web, TimeSolv Plus helps professionals increase administrative productivity, lower overhead costs and reduce non-billable hours. |
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How is TimeSolv Plus different
from other online time-tracking services?
TimeSolv Plus is distinguished in the online, time-tracking
market in a key ways:
• Unlike generic online solutions,
TimeSolv Plus addresses industry-specific practice management
needs via customized portals for the accounting, engineering,
computer consulting and management consulting markets.
• TimeSolv plus was build from grounds up as an internet
based application, so all features are accessible via the browser.
Since it was designed for the internet, it is highly user friendly.
• It is a proven solution since 1999 and evolved to meet
your needs effectively with ease of use.
• TimeSolv
Plus can be accessed from both the PCs and Macs and it supports
Internet Explorer, Mozilla Firefox, and Safari browsers. |
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How does TimeSolv Plus protect,
secure and store customers' critical financial data?
TimeSolv Corporation stores and safeguards its customers' vital
account information in a state-of-the-art data center, ensuring complete protection
from power loss and natural disasters. All TimeSolv Plus transactions
are completely secure with encryption of both incoming and outgoing
data. Passwords are stored in encrypted format and only valid
users can access data for each firm. All client billing and
payment information is stored online for at least 13 months. |
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What is TimeSolv Corporation's
Privacy Policy?
TimeSolv Corporation NEVER shares a client’s private financial
data with others. This commitment is outlined in our privacy
policy. When a firm registers to use TimeSolv Corporation, the
relationship becomes a trusted partnership. |
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How do customers install,
maintain and upgrade the TimeSolv Plus software?
As a Web-hosted service, TimeSolv Plus eliminates the need for
customers to install, maintain or upgrade the system. TimeSolv
Plus literally resides at, and is maintained by TimeSolv Corporation.
This reduces the need for small, resource-limited firms to have
trained technology experts on-staff to manage the system. It
also provides assurance that data will be backed up regularly
and reliably, and that the system will never run out of capacity. |
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How do firms begin using
the TimeSolv Plus service?
TimeSolv Plus was built from the ground up to be intuitive,
making it possible for users to navigate through the system
without training sessions, manuals or user group meetings. To
get started, a firm representative must first enroll at the
TimeSolv Corporation web site. Activation of customer accounts
takes place within a few minutes. In fact, users can begin using
the service immediately following registration and will have
full access to TimeSolv Plus as soon as the verification email
is returned. TimeSolv Plus customers identify members within
their firms, assigning security levels and hourly rate structures
for all users. Rates can be specified by user, by task, by time
and task, and by the combination of a user and individual clients
or projects. Fixed-fee time entries are also supported. |
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How is remote data entry
handled by TimeSolv Plus?
For remote data entry, TimeSolv Plus provides TimeSync, an off-line
application that enables users to log time when away from the
office. The next time the user's laptop is connected to the
Internet, TimeSync uploads the recently entered information
to the TimeSolv Plus database. |
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How does TimeSolv Plus handle
invoicing?
TimeSolv Plus is designed to provide flexible invoicing delivery
methods. Options include:
Automail: TimeSolv Corporation can print and mail via the U.S.
Postal Service to domestic clients only. (International mail
service is not available.)
WebBill: TimeSolv Plus users can send a client an automated
email message that points them to a URL containing their invoice.
Electronic invoices eliminate the need for paperwork and can
be paid online by the client, expediting payment and improving
cash flow.
Email: TimeSolv Plus users can email the invoice automatically as part of the email body or send it as a PDF attachment.
Printer: TimeSolv Plus users can print invoices directly from
their browsers, then send the hard copy to the client. |
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